How It Works
At Hargreave Manor Heritage, we have streamlined the process of reclaiming your lost funds into a few straightforward steps. Our specialist team handles all the administration of what can be a complex refund process on your behalf. We handle every step with professionalism, ensuring all claims comply fully with Australian and international laws and regulations.
Registry Search
The first step in your journey to recover lost funds begins with a comprehensive name search. We utilise our extensive database access and established partnerships with government agencies to meticulously scan for any unclaimed monies potentially belonging to you or your business. This initial search is entirely free and helps us identify potential claims before we proceed. If we find a match, it’s often a pleasant surprise for our clients, as many are unaware they have money waiting to be claimed.
Letter of Authority
Once we identify a potential claim, we’ll send you a formal Letter of Authority. This crucial document legally authorises us to act on your behalf as your money recovery agent. It clearly outlines our “no win, no fee” agreement: our fee, a percentage of the recovered funds, is only payable upon the successful return of your money. Signing this letter signifies your consent for us to commence the detailed work of reclaiming your funds.
Documentation
Our team will conduct a thorough review of your information and advise you on the specific documentation required by the holding authority. This typically includes certified copies of documents to prove both your identity and your ownership of the funds – connection to the original address associated with the money through utility bills, rates notices, or old correspondence. We’ll provide clear guidance on exactly what is required when gathering these essential documents to ensure your claim is robust.
Claim Lodgement
Once all your necessary documentation has been received, we then prepare and submit your claim to the relevant holding authority. Our understanding of each institution’s requirements helps minimise errors that could delay your claim, allowing us to submit your paperwork efficiently and correctly to ensure swift return of your funds.
Communication
We ensure you stay informed at every step of the way. Once your claim is lodged, we’ll routinely follow up with the holding authority for progress updates. You may also receive direct communication from them regarding the claim’s status, providing an additional layer of transparency. Should the authority require any further information or clarification, we will promptly contact you to facilitate this, ensuring the process moves forward as smoothly as possible.
Payment of Funds
Once the holding authority processes your claim and releases the funds into our secure brokerage account, we will arrange for your refund to be paid. The balance after fees will be sent directly to you by cheque or by direct bank transfer, depending on your preference.
Contact Us
Ready to find out if you have unclaimed money waiting for you?
Request a free comprehensive search by completing the form opposite, or simply call us on 1300 019 016.
There are no upfront fees required, and our no win, no fee policy always applies.